Returns: pick-up at your home
If you want to make a return and you want us to take care of everything do not worry: we send you a courier to pick up at your home what you want to return.
You can pay your orders through Paypal, bank transfer or Direct Pay of Etsy (credit card and other International payments).
Shipping from Spain
The order will be sent though courier service (48 hours) in Spain. The cost is 3,99€ for normal service. Urgent (24 hours) is 8€.
Canary Islands: 8,99€.
EU Countries (certified mail) 12,99€
Non EU countries (certified mail) 17,99€
Urgent service outside Spain 34€
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 3 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
You can return a product in the next 14 days after receipt of the order, if it is not damaged and has not been used. The customer will take over the return costs unless it is due to a production matter. We will refund 100% of the price of the product at arrival. Please send an email to firstname.lastname@example.org.
Customized or personalized products cannot be returned nor changed.
Please do not hesitate to contact me for any question or personalization. Send me an email to email@example.com