Shipping & Policies

Welcome

Wellcome to DE CHARCO EN CHARCO! Here you will find some of my finished products. Do you want to make any change on them? Contact me at info@decharcoencharco.com

Payments

You can pay your orders through Paypal, bank transfer or Direct Pay of Etsy (credit card and other International payments).

Shipping

The order will be sent though courier service (48 hours) in Spain. The cost is 3,99€ for normal service. Urgent (24 hours) is 8€.

Canary Islands: 8,99€.

EU Countries (certified mail) 12,99€
Non EU countries (certified mail) 17,99€
Urgent service outside Spain 34€

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Returns and exchange details

    You can return a product in the next 14 days after receipt of the order, if it is not damaged and has not been used. The customer will take over the return costs unless it is due to a production matter. We will refund 100% of the price of the product at arrival. Please send an email to info@decharcoencharco.com.
    Customized or personalized products cannot be returned nor changed.

    Additional

    Please do not hesitate to contact me for any question or personalization. Send me an email to info@decharcoencharco.com